We’re a factory is committed to the development of the leather manufacturing of Chinese enterprise
If you are a wholesaler or looking for a business partner in China, please contact us
Your feedback is really important to us. Please make sure to leave 5star ratings to us, If you have anything unsatisfied, please contact us before leaving negative feedback or low ratings. We will reply you within 24 hours, and will keep communication with you until the issue is solved. We will be very appreciated it if you could provide us an opportunity to improve our service
we provide 7 days warranty for this item.but we won`t accept retum ofany items for damages after use or damaged factitiously
please allow little color difference due to different camera or light environment
we`ll proceed your notice within 2 day after receiving.refunds are made only if the replacement are not available.buyers will be responsible for the shipping costs of the retumed items
Logistics is introduced
Our default mode of transportation is China post air parcel,we already offer you the best discount.
Our goal is to make delivery as soon as possible.we usually sent the product out with in 3 days ,although we write it 7 days.items are shipped from china using airmail ,reach most of the countries within 10 to 20 business days.delivery time depends on destination and other factors,it may takes up to 20 business days.
Individual countries may will be delayed because of customs clearance problem, if you have encountered a similar situation please wait patiently.We will ship to the address listed on your Aliexpress only. Therefore,please make sure the address shown on your address is totally correct
Individual countries may will be delayed because of customs clearance problem, if you have encountered a similar situation please wait patiently.We will ship to the address listed on your Aliexpress only. Therefore,please make sure the address shown on your address is totally correct.Thanks for your understanding
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
|Middle East, North Africa & other countries
||20-35 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lolosooq (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.lolosooq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.